Refund Policy for Digital Products and Subscription Agreement
Effective Date: 1 February 2026
We value your trust and strive to provide high‑quality digital products and subscription services. Because of the nature of digital goods, we have established the following refund policy:
1. No Refunds for Completed Transactions
- All sales of digital products and subscriptions are final once payment has been successfully processed.
- We do not issue refunds for transaction fees, subscription fees, or completed purchases, as digital products are delivered instantly and cannot be returned.
2. Exceptions – Duplicate Payments
- Refunds will only be granted in cases of duplicate payments (e.g., if you were charged twice for the same product or subscription).
- In such cases, you must notify us within 7 business days of the duplicate charge.
- Once verified, we will issue a refund for the duplicate amount to the original payment method.
3. Non‑Refundable Circumstances
Refunds will not be provided in the following situations:
- Change of mind after purchase.
- Inability to use the product due to technical issues on your device or system (unless directly caused by our product).
- Failure to read product descriptions or requirements before purchase.
- Subscription cancellations after the billing cycle has started.
4. Customer Responsibility
- It is the customer’s responsibility to ensure they have reviewed product details, compatibility, and requirements before completing a purchase.
- For subscriptions, customers are responsible for managing cancellations before the next billing cycle to avoid additional charges.
5. Contact for Refund Requests
If you believe you have been charged twice for the same product or subscription, please contact our support team at [Insert Contact Email] with the following details:
- Transaction ID(s)
- Date of purchase
- Amount charged
- Product or subscription name
We will review your request promptly and respond within 5–7 business days.
✅ Summary
- No refunds for digital products or subscription fees.
- Refunds only for duplicate payments.
- Clear instructions for customers on how to request a refund if applicable.